pt. 1. Information flow is your lifeblood --
ch. 1. Manage with the force of facts --
ch. 2. Can your digital nervous system do this? --
ch. 3. Create a paperless office --
pt. 2. Commerce: the Internet changes everything --
ch. 4. Ride the inflection rocket --
ch. 5. Middleman must add value --
ch. 6. Touch your customers --
ch. 7. Adopt the web lifestyle --
ch. 8. Change the boundaries of business --
ch. 9. Get to market first --
pt. 3. Manage knowledge to improve strategic thought --
ch. 10. Bad news must travel fast --
ch. 11. Convert bad news to good --
ch. 12. Know your numbers --
ch. 13. Shift people into thinking work --
ch. 14. Raise your corporate IQ --
ch. 15. Big wins require big risks --
pt. 4. Bring insight to business operations --
ch. 16. Develop processes that empower people --
ch. 17. Information technology enables reengineering --
ch. 18. Treat it as a strategic resource --
pt. 5. Special enterprises --
ch. 19. No health care system is an island --
ch. 20. Take government to the people --
ch. 21. When reflex is a matter of life and death --
ch. 22. Create connected learning communities --
pt. 6. Expect the unexpected --
ch. 23. Prepare for the digital future.
